Documentation
Incidents
Comprehensive Incident Management System
The Incidents module provides comprehensive incident detection, tracking, and management capabilities with real-time monitoring, evidence collection, and automated response workflows. It features SI (artificial intelligence AI)-powered incident detection, blockchain-secured audit trails, and staff authentication integration for complete incident lifecycle management.
Severity Classification System
Active
Currently ongoing incidents requiring attention
Investigating
Incidents under investigation by staff
Resolved
Completed incidents with resolution details
Dismissed
False alarms or non-actionable incidents
Key Features
High-performance incident management with real-time updates
- Virtualized display for 500+ incidents
- Real-time status updates without refresh
- Smart multi-criteria filtering
- Full-text search across all fields
- Live incident status management
- Automated incident classification
Comprehensive evidence collection and documentation
- Photo/Video evidence integration
- Witness statement documentation
- Medical provider notes
- Environmental factor recording
- Secure evidence storage
- Chain of custody tracking
Precise Time-to-Acknowledgment (TTA) monitoring
- Automatic response time calculation
- Staff performance analytics
- Industry benchmark comparisons
- Response time optimization tracking
- Performance improvement insights
- Real-time TTA alerts
SI (artificial intelligence AI)-powered automated handover creation
- MCP integration for SI (artificial intelligence AI) reports
- Shift-specific tailored reports
- Comprehensive incident summaries
- Outstanding action items
- Continuity of care documentation
- Automated report distribution
Multi-Criteria Filtering
- Date Range: 24h, 7d, 30d, 90d
- Status Filter: All or specific status
- Severity Filter: All levels or specific
- Location & Resident filtering
Search Capabilities
- Full-text search across all fields
- Direct incident ID lookup
- Contextual related incident discovery
- Saved search patterns
Protected Actions
- • Incident Creation - Staff authentication required
- • Status Updates - Authenticated with audit trails
- • Evidence Addition - Secure upload with attribution
- • Report Generation - Authenticated handover reports
Integration Points
- • Device Integration - Automatic IoT incident creation
- • SI (artificial intelligence AI) Detection - Computer vision incident detection
- • Staff Reporting - Manual incident reporting
- • Family Reporting - Family portal integration
- • React Virtual - Efficient rendering of large lists
- • Real-time updates without page refresh
- • Smart caching with invalidation strategies
- • Progressive loading for better UX
- • Error boundaries for graceful recovery
- • Optimized database queries
- • Role-based access control
- • Complete audit logging for compliance
- • Encrypted data transmission
- • Secure evidence storage
- • Chain of custody tracking
- • HIPAA/GDPR compliance